Missed Customer Inquiries
Customers ask about products, prices, availability, offers, and store timings on WhatsApp — but slow replies can easily turn into lost sales.
#1 WhatsApp API Providerfor Retail Shops
Yeti helps retail stores capture inquiries, automate follow-ups, send offers, share catalogues, and bring customers back through WhatsApp.
Follow-Ups Are Manual
Shop teams often remember interested customers manually. Without timely follow-ups, customers forget, delay, or buy from another store.
Customer Data Gets Scattered
Inquiries, order details, preferences, birthdays, purchase history, and customer notes often stay across phones, registers, and Excel sheets.
Repeat Sales Are Missed
Most retail stores already have a customer database, but they do not consistently use it for offers, new arrivals, festive sales, and reactivation campaigns.
Platform Features
Everything retail shops need to sell more through WhatsApp.
From product inquiries and catalogue sharing to offer broadcasts, follow-ups, customer segmentation, and CRM tracking, Yeti keeps your retail communication organized.
Smart path live
Customer InquiryWhatsApp, ads, website, store QR
Auto-QualificationProduct, price, stock, offer
Follow-Up SentCustomer re-engaged automatically
01
Smart Workflows
Automate product inquiries, customer follow-ups, catalogue sharing, offer reminders, order updates, and repeat purchase journeys with retail-ready workflows.
Unified inbox3 active
RS
Riya ShahGold necklace inquiry
AM
Amit MehtaNew arrivals question
PK
Priya KapoorSaree catalogue request
Is this design available in store?
Yes, it is available.
Would you like us to keep it aside?
Reply to customer
02
Unified Inbox
Give your store team one shared inbox to manage every WhatsApp conversation, assign chats, add notes, and respond faster.
Customer Follow-Up
24
Reminder Sent
New collection follow-up at 5:30 PM
InterestedNot Now
03
Follow-Up Reminders
Automatically remind interested customers about products they liked, items kept aside, pending orders, custom pieces, trials, and store visits.
Campaign Send2.4k recipients
BroadcastFestive Sale Launch
04
Broadcast Campaigns
Send new arrivals, festive offers, sale announcements, birthday wishes, loyalty campaigns, and reactivation messages to segmented customer lists.
98.7%Reply rate
342Store Visits
05
Analytics & Reporting
Track response rates, customer inquiries, store visits, campaign performance, and team follow-ups with clean live reporting.
Simple setup. Serious results.
The numbers behind faster retail inquiry conversion.
From instant customer responses to thousands of live automations, Yeti helps retail shops turn product inquiries into measurable sales opportunities.
30,000+
Automations Running
All Live Right Now
How It Works
Work smart in a few clearretail-first steps.
From first inquiry to qualified customer, store visit booking, and follow-up, Yeti keeps retail communication organized on the channel customers already use.
No-Code Chatbot Builder
Build a retail-ready WhatsApp chatbot without writing code.
Drag steps into place, branch conversations by customer intent, and launch qualification, catalogue, store visit, and follow-up flows from one visual builder.
Drag-and-drop flow editingInquiry qualification, store visit, and follow-up logicBuilt for retail store teams
Live BuilderNo-Code Chatbot Flow
trigger
WhatsApp Entry
Customer asks about a product on WhatsApp.
Connected step
condition
Intent Split
Check product interest, budget, availability, and visit timing.
Connected step
action
Book Store Visit
Share available slots, store location, and send instant confirmation.
Connected step
3 Steps
2 Connections
Drag, branch, launch
No code needed
Plans built for retail growth.
Keep yearly billing selected for the best effective pricing, or switch to monthly anytime. All prices are + GST.
Basic plan
₹1,800/ month
Best for small retail teams
Billed yearly, + GST
- Official WhatsApp bulk campaigns
- WA, IG, FB live chat
- Basic CRM
- Contact import and segmentation
- Broadcast analytics
- Standard support
- No chatbot builder
- No drip campaigns
Most Popular
Starter plan
₹2,700/ month
For teams ready to automate customer follow-ups
Billed yearly, + GST
- Everything in Basic +
- Visual chatbot builder (no code)
- Basic drip campaigns
- Inquiry stages and CRM pipelines
- Internal notes
- Basic automation flows
- Advanced campaign analytics
- WhatsApp support
Growth plan
₹3,600/ month
For serious retail growth and automation
Billed yearly, + GST
- Everything in Starter +
- 10,000 automation credits
- 5 team members
- 3000+ app integrations
- Retail CRM integrations
- Payment automation
- Advanced drip sequences
- Priority call support
Yeti Vs Others
A cleaner retail fit than generic messaging stacks.
Compare how Yeti helps retail shops move faster with WhatsApp automation, cleaner customer follow-ups, and simpler campaign management.
Comparison point
Yeti
Generic BSPs
No-code Bot Tools
Traditional CRMs
Retail onboarding
Yes
Limited
No
No
WhatsApp API setup guidance
White-glove
Self-serve heavy
Mixed
Limited
Retail workflow templates
Built-in
Generic
Generic
Generic
Store visit reminder journeys
Advanced
Basic
Basic
Requires add-ons
Customer inquiry qualification flows
Yes
Partial
Partial
Custom build
Customer reactivation campaigns
Yes
Yes
Yes
Limited
Shared inbox for store teams
Included
Included
Included
Depends on plan
CRM for customer lifecycle
Retail-tuned
Sales-first
Sales-first
CRM-first
Broadcast analytics
Advanced
Basic
Basic
Basic
Automation builder
Visual + guided
Visual
Template-led
Complex
Payment follow-up flows
Included
Add-on style
Limited
Custom build
Ads and store inquiry handling
High-touch
Limited
Limited
Custom
Priority support availability
Growth and above
Higher tiers
Higher tiers
Plan-based
Campaign segmentation
Retail-ready
Generic
Generic
Generic
Launch speed for retail teams
Fast
Medium
Medium
Slow
Testimonials
What retail teams sayafter switching to Yeti.
Feedback from retail teams using Yeti to manage customer inquiries, store visit reminders, campaigns, and WhatsApp follow-ups.
Yeti helped us respond to jewellery inquiries much faster. The biggest difference was how quickly customers moved from WhatsApp chat to confirmed store visits.
Riya Shah
Shah Jewels, Mumbai
Earlier, our team was manually following up with every customer. Now reminders, catalogue sharing, and store visit confirmations happen automatically.
Amit Mehta
Mehta Fashion House, Ahmedabad
Most of our inquiries come from ads and WhatsApp. Yeti made it easier to qualify customers by category, budget, and purchase intent before the sales team stepped in.
Priya Kapoor
Priya Sarees, Pune
Yeti helped us respond to jewellery inquiries much faster. The biggest difference was how quickly customers moved from WhatsApp chat to confirmed store visits.
Riya Shah
Shah Jewels, Mumbai
Earlier, our team was manually following up with every customer. Now reminders, catalogue sharing, and store visit confirmations happen automatically.
Amit Mehta
Mehta Fashion House, Ahmedabad
Most of our inquiries come from ads and WhatsApp. Yeti made it easier to qualify customers by category, budget, and purchase intent before the sales team stepped in.
Priya Kapoor
Priya Sarees, Pune
FAQ
Frequently Asked Questions
Everything retail teamsusually ask before getting started.
A clear look at onboarding, workflows, team usage, and how Yeti fits into retail customer communication on WhatsApp.
Built For Modern Retail Teams
Keep every customer inquiry timely, clear,and moving toward a sale.
Capture inquiries, qualify customers, automate reminders, and help your store team respond faster with retail-first WhatsApp workflows.
